Customers who joined Outgo prior to January 11th will maintain their current plan and rates until February 12th, 2023. For customers who join Outgo after or on January 11th these rates and fees apply immediately. 

We want to ensure that you have time to consider how these updates impact your business. With these changes, Outgo will continue providing flexible contracts, personalized customer support, and a great product experience. 

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What will my rates and fees be?  

To simplify and ease your transition, we are offering customers our new plan for mid-size carriers. This ensures the easiest transition and is the most consistent with the rates you’re offered today. 

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For Plus plan customers with less than $18k/month of invoice volume

• Max rate of 2.5% 
• On-demand factoring remains the same, allowing you to factor funds when you need them. However, we are eliminating the daily decreasing rate. When you wait until Day 30, your rate drops to 1.0% and therefore you can save when you wait. 
• 1.0% factoring on Outgo Card purchases
• $20.00 wire fee
• Free ACH
• No changes to card fees 

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For Plus plan customers with between $18k-80k/month of invoice volume

• Max rate of 2.0%
• On-demand factoring remains the same, allowing you to factor funds when you need them. However, we are eliminating the daily decreasing rate. When you wait until Day 30, your rate drops to 1.0% and therefore you can save when you wait. 
• 1.0% factoring on Outgo Card purchases
• $20.00 wire fee
• Free ACH
• No changes to card fees 

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For Base plan customers with less than $18k/month of invoice volume

• Max rate of 2.5%
• On-demand factoring remains the same, allowing you to factor funds when you need them. However, we are eliminating the daily decreasing rate. When you wait until Day 30, your rate drops to 1.0% and therefore you can save when you wait. 
• No more check processing fee
• $20.00 wire fee
• Free ACH
• No changes to card fees 

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For Base plan customers with between $18k-80k/month of invoice volume

• Max rate of 2.0%
• On-demand factoring remains the same, allowing you to factor funds when you need them. However, we are eliminating the daily decreasing rate. When you wait until Day 30, your rate drops to 1.0% and therefore you can save when you wait. 
• Free check processing fee
• $20.00 wire fee
• Free ACH
• No changes to card fees 

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For additional information on our updated rates and fees visit Rates and Fees 

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What happens if my monthly invoicing volume increases or decreases?

Our new rates and fees system is based on monthly invoicing volume. Every quarter we will evaluate if the current tier is still applicable to your business.

Movement of tiers will never occur without an Outgo representative connecting with you for further discussion about your current max rate. We understand that businesses evolve; it's important to note that this assessment does not guarantee an increase or decrease in your max rate. We are always willing to discuss business challenges and work together, as partners, to find the best solution. 

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How is monthly invoicing volume determined?

To give customers the best possible rate, we look at each customer’s average invoice value over the last quarter (three months). We discard the month with the lowest invoice value to account for fluctuations in your business. 

Have Questions? 

Our customer support and sales team are here to help and address any concerns. We encourage all customers to reach out to us with any questions regarding these updates. We can be reached at support@outgo.com.