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How can we help?
How are factoring fees charged on-demand?
At Outgo, we don’t factor invoice by invoice. Instead, the value of all of your Unpaid Approve Invoices is available in your Factorable Balance
On your home page you'll have a Factorable Balance. This balance is the total amount of money that is factorable from your unpaid approved invoices.
When you spend money from your Outgo account, your Outgo account will always pay for that expense out of your Checking Balance. If your Checking balance equals zero then we'll automatically transfer money from your Factorable Balance to your Checking Balance to fund the transaction. That way you only factor when you really need to.
You can spend it on-demand with your Outgo Card or by transferring the money outside of your Outgo account. You're charged a factoring fee when you decide to spend and the expense requires part of your factorable balance to fund the transaction.
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How soon will funds be deposited into my account?
You can access funds after you submit your Rate confirmation and Bill of lading are approved based on the broker’s status & eligibility.
Four hour funding qualifications
Broker is approved for factoring
Documents are submitted before 3pm EST / 12pm PST
You’ve previously worked with this broker on the Outgo platform
Within 2 business days
Approved brokers you haven’t worked with previously on the Outgo platform or if a rate verification is required.
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If the broker isn’t approved or the invoice isn’t eligible for factoring, funds will be deposited in your Checking account when the invoice is paid by the broker.
How do I reset my password?
Reset your password by
- Tap Sign in at Outgo.co or go directly to app.outgo.co
- Tap Forgot password?
- Enter your email address
- Tap continue
- Follow the instructions sent to your email.
How do I submit load documents?
To submit load documents in the Outgo iOS, Android or or our web application.
- Navigate to the Invoice tab
- Tap + New in the upper left hand corner
- Fill out the form and add all related documents
- Tap submit.
Our team will transcribe the load information, create, and send the invoice on your behalf.
If there are any issues, our team will reach out to you.
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