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How can we help?
How can I verify a broker is approved?
You can verify of a broker is approved for factoring when you sign into the iOS, Android, or web application
- To verify a broker in the app, tap Invoices. Then tap Verify Broker in the top right hand corner.
- Search the broker's name or MC number you'd like to verify.
- Tap the broker to see their factoring eligibility and expected time to funds.
If you can't find your broker, they may still be approved. Request a new broker in the app and we’ll get back to you shortly with its status.
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How soon will funds be deposited into my account?
Submit your rate confirmation and bill of lading and once they're approved (based on the broker’s status & eligibility) you can access your funds.
Four-hour funding qualifications
Broker is approved for factoring.
Documents are submitted before 3pm EST / 12pm PST.
You’ve previously worked with this broker on the Outgo platform.
Within 2 business days
Approved brokers you haven’t worked with previously on the Outgo platform or if a rate verification is required.
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If the broker isn’t approved or the invoice isn’t eligible for factoring, funds will be deposited in your Checking account when the invoice is paid by the broker.
How do I reset my password?
Reset your password by
- Tap Sign in at Outgo.co or go directly to app.outgo.co
- Tap Forgot password?
- Enter your email address
- Tap continue
- Follow the instructions sent to your email.
How do I submit load documents?
To submit load documents in the Outgo iOS, Android or our web application.
- Navigate to the Invoice tab
- Tap + New in the upper left hand corner
- Fill out the form and add all related documents
- Tap Submit
Our team will transcribe the load information, create, and send the invoice on your behalf.
If there are any issues, our team will reach out to you.
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