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How can we help?
What does factorable balance mean?
Your factorable balance is your balance of approved unpaid invoices that is available to factor for rates as low as 1.0%.
You can find your factorable balance on the overview or balance tab.
How do I use my factorable balance?
You can factor automatically and on-demand with your Outgo Card or when you transfer money. Learn more about smart factoring with your factorable balance.
Why does my factorable balance say I’m over my limit?
We set a factoring limit based on your unique business information.
What rates am I charged when I factor?
Your rate is based on how you choose to spend.
- The best way to save is with your Outgo card. When you factor with your Outgo Card your rate drops to 1.0%.
- When you transfer money or factor on-demand you’re charged your max rate.
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How soon will funds be deposited into my account?
Submit your rate confirmation and bill of lading and once they're approved (based on the broker’s status & eligibility) you can access your funds.
Four-hour funding qualifications
Broker is approved for factoring.
Documents are submitted before 3pm EST / 12pm PST.
You’ve previously worked with this broker on the Outgo platform.
Within 2 business days
Approved brokers you haven’t worked with previously on the Outgo platform or if a rate verification is required.
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If the broker isn’t approved or the invoice isn’t eligible for factoring, funds will be deposited in your Checking account when the invoice is paid by the broker.
How do I reset my password?
Reset your password by
- Tap Sign in at Outgo.co or go directly to app.outgo.co
- Tap Forgot password?
- Enter your email address
- Tap continue
- Follow the instructions sent to your email.
How do I submit load documents?
To submit load documents in the Outgo iOS, Android or our web application.
- Navigate to the Invoice tab
- Tap + New in the upper left hand corner
- Fill out the form and add all related documents
- Tap Submit
Our team will transcribe the load information, create, and send the invoice on your behalf.
If there are any issues, our team will reach out to you.
