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How can we help?
How do I cancel, replace, or freeze my card?
You can use the Outgo iOS, Android, and Web app to cancel, replace or freeze your card.
Navigate to the card section of the iOS, Android, and Web app. Select the card you'd like to manage. Tap the menu icon in the top right hand corner and select Cancel, Replace or Freeze.
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How soon will funds be deposited into my account?
You can access funds after you submit your Rate confirmation and Bill of lading are approved based on the broker’s status & eligibility.
Four hour funding qualifications
Broker is approved for factoring
Documents are submitted before 3pm EST / 12pm PST
You’ve previously worked with this broker on the Outgo platform
Within 2 business days
Approved brokers you haven’t worked with previously on the Outgo platform or if a rate verification is required.
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If the broker isn’t approved or the invoice isn’t eligible for factoring, funds will be deposited in your Checking account when the invoice is paid by the broker.
How do I reset my password?
Reset your password by
- Tap Sign in at Outgo.co or go directly to app.outgo.co
- Tap Forgot password?
- Enter your email address
- Tap continue
- Follow the instructions sent to your email.
How do I submit load documents?
To submit load documents in the Outgo iOS, Android or or our web application.
- Navigate to the Invoice tab
- Tap + New in the upper left hand corner
- Fill out the form and add all related documents
- Tap submit.
Our team will transcribe the load information, create, and send the invoice on your behalf.
If there are any issues, our team will reach out to you.
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