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How can we help?
Are there daily limits on withdrawals?
There are different limits set based on how you withdraw money from your Checking account.
- ACH transfers from your Account to a linked bank account at another institution & ACH transfers from your Account to another bank account via ACH Origination Services
Tier 1: $15,000 /day $100,000 /month
Tier 2: $30,000 /day $150,000 /month - ACH transfer to a merchant or other third party you authorize to withdraw from your Account using your routing number and account number
- No limits - ATM withdrawals - $1,000 per day
- POS transactions and other transactions at merchants using your debit card - $5,000 per day
Currently you cannot withdraw funds by check, and we do not permit you to create checks drawn on your Checking account.
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How soon will funds be deposited into my account?
You can access funds after you submit your Rate confirmation and Bill of lading are approved based on the broker’s status & eligibility.
Four hour funding qualifications
Broker is approved for factoring
Documents are submitted before 3pm EST / 12pm PST
You’ve previously worked with this broker on the Outgo platform
Within 2 business days
Approved brokers you haven’t worked with previously on the Outgo platform or if a rate verification is required.
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If the broker isn’t approved or the invoice isn’t eligible for factoring, funds will be deposited in your Checking account when the invoice is paid by the broker.
How do I reset my password?
Reset your password by
- Tap Sign in at Outgo.co or go directly to app.outgo.co
- Tap Forgot password?
- Enter your email address
- Tap continue
- Follow the instructions sent to your email.
How do I submit load documents?
To submit load documents in the Outgo iOS, Android or or our web application.
- Navigate to the Invoice tab
- Tap + New in the upper left hand corner
- Fill out the form and add all related documents
- Tap submit.
Our team will transcribe the load information, create, and send the invoice on your behalf.
If there are any issues, our team will reach out to you.
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