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How can we help?
How can I factor for 1.0% with my Outgo Card?
Drop your factoring rate to 1.0% on purchases with the Outgo Card.
What qualifies as a purchase with the Outgo Card?
When using your Outgo Debit Card, always select “credit” at the point of sale. If the option isn’t available, eligibility depends on the merchant.
If eligible, funds will be drawn from your factorable balance first, even if you have a checking balance. This ensures you always get the lowest rate on your factorable funds.
What does not qualify for 1.0% factoring with the Outgo Card?
Debit transactions or card based transfers do not qualify for 1.0% factoring. When a purchase does not qualify, we will attempt to use your checking balance.
For example, if you use your Outgo Debit Card to fund another card's balance it likely won't qualify. In this case, your Outgo Card is transferring funds to an external account which is not processed as a card purchase.
How come my transaction was declined even though there are funds in my factorable balance?
There are several types of transactions that must be funded in totality by your checking balance. To do this simply open your Outgo app and factor your funds on-demand to your checking balance.
These transaction types include:
• ATM & cash withdrawals
• ACH Pulls
• Non-purchase card transactions
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How soon will funds be deposited into my account?
You can access funds after you submit your Rate confirmation and Bill of lading are approved based on the broker’s status & eligibility.
Four hour funding qualifications
Broker is approved for factoring
Documents are submitted before 3pm EST / 12pm PST
You’ve previously worked with this broker on the Outgo platform
Within 2 business days
Approved brokers you haven’t worked with previously on the Outgo platform or if a rate verification is required.
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If the broker isn’t approved or the invoice isn’t eligible for factoring, funds will be deposited in your Checking account when the invoice is paid by the broker.
How do I reset my password?
Reset your password by
- Tap Sign in at Outgo.co or go directly to app.outgo.co
- Tap Forgot password?
- Enter your email address
- Tap continue
- Follow the instructions sent to your email.
How do I submit load documents?
To submit load documents in the Outgo iOS, Android or or our web application.
- Navigate to the Invoice tab
- Tap + New in the upper left hand corner
- Fill out the form and add all related documents
- Tap submit.
Our team will transcribe the load information, create, and send the invoice on your behalf.
If there are any issues, our team will reach out to you.
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