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How can we help?
What is my factoring limit?
Your factoring limit is the total amount you’re permitted to factor from your unpaid invoices at a given time. Your limit is based on your unique business information such as your business size, age, and history.
We may be willing to re-evaluate your factoring limit If there have been changes to your business. You can connect with the Outgo team about this at underwriting@outgo.com.
What happens if I’m over my factoring limit?
If you reach your factoring limit, funds from your approved unpaid invoices will not be added to your factorable balance until we receive payment for one of your outstanding unpaid invoices.
Once we receive payment from a broker, funds from your approved invoices will become automatically factorable within your limit.
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How soon will funds be deposited into my account?
Submit your rate confirmation and bill of lading and once they're approved (based on the broker’s status & eligibility) you can access your funds.
Submit your rate confirmation and bill of lading and once they're approved (based on the broker’s status & eligibility) you can access your funds.
Four-hour funding qualifications
Broker is approved for factoring.
Documents are submitted before 3pm EST / 12pm PST.
You’ve previously worked with this broker on the Outgo platform.
Within 2 business days
Approved brokers you haven’t worked with previously on the Outgo platform or if a rate verification is required.
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If the broker isn’t approved or the invoice isn’t eligible for factoring, funds will be deposited in your Checking account when the invoice is paid by the broker.
How do I reset my password?
Reset your password by
Reset your password by
- Tap Sign in at Outgo.co or go directly to app.outgo.co
- Tap Forgot password?
- Enter your email address
- Tap continue
- Follow the instructions sent to your email.
How do I submit load documents?
To submit load documents in the Outgo iOS, Android or our web application.
To submit load documents in the Outgo iOS, Android or our web application.
- Navigate to the Invoice tab
- Tap + New in the upper left hand corner
- Fill out the form and add all related documents
- Tap Submit
Our team will transcribe the load information, create, and send the invoice on your behalf.
If there are any issues, our team will reach out to you.
