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How can we help?
How long does a wire transfer take?
The length of time it takes is dependent on the wire transfer cutoff time and verification if the transfer is over $25,000
For wires under $25,000
Transactions made before 12:59 PM EST on a business day:
Processed the same day
Transactions made after 1:00 PM EST or on a weekend or holiday:
Processed the next business day
For wires over $25,000
Wires over $25,000.00 must be approved by the Outgo account holder over phone. Our team will call the number associated with your account to verify the wire transfer. We must recieve approval before the transaction times below.
Transactions made before 12:59 PM EST on a business day:
Processed the same day
Transactions made after 1:00 PM EST or on a weekend or holiday:
Processed the next business day
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How soon will funds be deposited into my account?
Submit your rate confirmation and bill of lading and once they're approved (based on the broker’s status & eligibility) you can access your funds.
Submit your rate confirmation and bill of lading and once they're approved (based on the broker’s status & eligibility) you can access your funds.
Four-hour funding qualifications
Broker is approved for factoring.
Documents are submitted before 3pm EST / 12pm PST.
You’ve previously worked with this broker on the Outgo platform.
Within 2 business days
Approved brokers you haven’t worked with previously on the Outgo platform or if a rate verification is required.
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If the broker isn’t approved or the invoice isn’t eligible for factoring, funds will be deposited in your Checking account when the invoice is paid by the broker.
How do I reset my password?
Reset your password by
Reset your password by
- Tap Sign in at Outgo.co or go directly to app.outgo.co
- Tap Forgot password?
- Enter your email address
- Tap continue
- Follow the instructions sent to your email.
How do I submit load documents?
To submit load documents in the Outgo iOS, Android or our web application.
To submit load documents in the Outgo iOS, Android or our web application.
- Navigate to the Invoice tab
- Tap + New in the upper left hand corner
- Fill out the form and add all related documents
- Tap Submit
Our team will transcribe the load information, create, and send the invoice on your behalf.
If there are any issues, our team will reach out to you.
